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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
The Dutch curly hair care and styling brand Chey entered the market as a newcomer in 2020 and has conquered the hearts of curly hair fans within a very short time. The company is based in Amsterdam and is named after its founder Chey Ciani.
What makes Chey products so special?
The founder has made it her mission to find the best ingredients for curls to support the growth, care and styling of curly and wavy hair.
Chey curl products are free from harmful ingredients such as
- parabens,
- silicones
- and sulfates
and therefore perfect for the Curly Girl method .
Chey Haircare also places great emphasis on sustainability when it comes to packaging for the sake of the environment.
Chey Ciani has always had a passion for finding the perfect care for curls and has always received a lot of praise for her beautiful and voluminous curls.
For years she was looking for harmless and sustainable care products for curly hair. This eventually became her own hair care brand.
Chey places special emphasis on offering clean and natural curl products for every budget.
What hair care products does Chey offer?
Chey Mild Shampoo & Dry Shampoo
CHEY Gentle Cleansing Shampoo - Matcha & Avocado is a combination of nourishing avocado oil and strengthening matcha extract and is the superstar in Chey's shampoo selection.
The purely herbal cleansing shampoo soothes the scalp and is rich in
- minerals,
- antioxidants
- and essential fatty acids.
Curls are strengthened and an extract from papaya helps to promote hair growth.
But the CHEY Volume Powder also gives your hair voluminous roots between wash days and also acts as a dry shampoo.
Conditioner by Chey
The CHEY | 3 in 1 Conditioner strengthens your curls with rice protein and also makes them look fuller. The quickly absorbed and vitamin-rich jojoba oil strengthens and promotes hair growth.
The highlight is the possible application in three different ways: as
- conditioner,
- Co-Wash
- and as a leave-in.
Chey hair mask
The CHEY Protein Boost - Deep Conditioning Hair Mask is a nourishing protein booster with wheat protein and linseed that effectively moisturizes your curls.
The moisture is sealed with valuable almond oil and kept in the hair for a long time. The hair mask is also designed for all curl types and is also suitable for fine hair.
hair oil from Chey
Precious oils and extracts characterize the light CHEY Multi Purpose Oil and provide your curls with moisture without leaving a greasy film.
The contained grape seed oil
- provides valuable vitamins,
- strengthens brittle curls
- and promotes hair growth.
In addition to daily use, the hair oil is also suitable as a treatment or for breaking up the gel cast.
