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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
With the help of Fix My Curls, an unexpected love story can begin between you and your curls. The hair care products consist of clean ingredients and were created with the aim of eliminating many types of hair problems.
Regardless of whether
- damaged hair,
- scales,
- itching
- or redness, Fix My Curls wants to help you make your curls healthy.
The company started its success story in India and has gained many fans in the curly community worldwide since 2019.
The Fix My Curls Mission
For the Fix My Curls hair care brand, it is a mission close to our hearts to support people with naturally curly and wavy hair in caring for their curls and to show them how beautiful their natural hair can be and become.
The company wants to revive your curly hair. Whether
- frizzy,
- difficult to control
- or knotted,
The Fix My Curls care routine heals your curls and your scalp - provided they are not heavily stressed.
However, remember that even the best products cannot completely heal severely damaged hair. In this case, the hairdresser would have to get to work.
Are Fix My Curls products CGM friendly?
The Fix My Curls range of products is very well suited for the Curly Girl method . The products are based
- on natural active ingredients
- and are free of sulfates,
- parabens
- and silicones that can damage your hair in the long term.
Fix My Curls recommends the occasional use of a sulfate-free shampoo for thorough cleaning and a pleasant feeling of cleanliness. This way, nothing stands in the way of optimal and gentle hair care for your dream curls.
Our Fix My Curls products in the shop
conditioner
The Fix My Curls Hydrating Deep Conditioner says goodbye to frizz and dry, brittle hair .
Eight oils and two types of butter help with detangling and make hair look healthy.
In addition, hydrolyzed wheat protein strengthens the hair from the inside out. The product can be used in three ways:
- as a rinse,
- deep care mask
- and as a leave-in.
curl cream
The vegan Fix My Curls Curl Quenching Hair Butter revitalizes your hair with its light and protein-free formula. A composition of
- mango butter,
- sweet almond oil,
- argan,
- jojoba,
- olive,
- Acai
- and exotic Buriti oil
Provides plenty of moisture and supplies the hair with fatty acids and vitamins . Extracts from linseed and chia seeds give your curls additional definition .
curl foam
To simplify your styling routine, the Fix My Curls Weightless Whip Volumizing Foam can be an effective companion. The weightless formula gives your curls and waves texture and definition without weighing your hair down.
Enriched with
- rice protein,
- Matcha green tea
- and amino acids from apple
your curls are perfectly protected against nutrient deficiencies . The Fix My Curls foam prevents hair breakage and helps to create more beautiful and powerful curls.
curl gel
Fix My Curls is perfectly positioned when it comes to curl gels. The Fix My Curls Curl Quenching Flax Seed Gelly impresses with its moisturizing effect and maximum hold and definition .
- Flaxseed and chia provide the slip that finally makes detangling hair much easier,
- while omega-3 fatty acids and vitamins improve your hair health and ensure healthy growth.
Are flyaway hair and too much frizz and volume your problem? Then try the protein-rich Fix My Curls Defining Hair Gel . It draws moisture into your hair and locks it in a protective layer. This way, your curls stay shiny and frizz-free for a long time.
