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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
For the special care needs of curly hair, using a shampoo for curly hair is an optimal way to gently cleanse the hair and scalp without stressing or possibly even damaging the hair.
Your curls will also receive an extra portion of care when you use a curl shampoo . Sounds good, right?
What is curly hair shampoo?
For the rather dry hair structure of naturally curly or wavy hair, a conventional shampoo is usually much too aggressive because it contains strong surfactants (washing-active substances).
Frequently used are highly degreasing sulfates , which are harmful to the health of your curly hair due to their drying properties .
According to the Curly Girl method, a good curl shampoo consists of a
- mild
- and sulfate-free formula,
which does not dry out the hair unnecessarily, but helps to retain moisture in the hair. These shampoos for natural curls are known in the world of curly girls as Low Poo Shampoos. In our shop you can buy, for example, the Curl Bites Weightless Shampoo.
What makes curly hair shampoo so special?
The special thing about a curl shampoo is its gentle formula , which is able to gently cleanse the hair and scalp of
- Dirt,
- tallow
- and styling residues.
All of this, however, without removing too much grease from the hair and scalp . This would cause the natural curls, which tend to be dry anyway, to become dull and matte in the long run. In the worst case, this could even lead to the dreaded hair breakage .
However, a specially formulated hair shampoo for curly hair is able to care for the hair while washing it. It usually contains high-quality vegetable oils that prevent frizz and nourish and protect the hair.
You can find special products for washing and caring for your lion's mane in our online shop. Or you can try out our boxes. Buy your curly hair box.
What should I look for when buying a curly hair shampoo?
When it comes to a shampoo for curly hair, it is important to find the right balance of
- cleansing,
- caregivers
- and moisturizing ingredients.
A good curly hair care shampoo should not contain strong surfactants and should be free of sulfates or parabens .
It is also important that the curl shampoo does not contain silicones , as these form an impermeable film around the hair surface and the hair is no longer able to absorb nutrients and moisture in the long term. In addition, silicones are often insoluble in water and are therefore difficult to wash out .
Can you get curls with curl shampoo?
Unfortunately, a curl shampoo cannot transform straight hair into natural curls .
However, if you are naturally blessed with wavy or curly hair , a curly shampoo can help you care for your hair and keep it healthy.
This way, your natural hair structure can be fully showcased. Healthy and optimally cared for hair rewards you with a strengthened curl structure full of bounce and vitality.
