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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
What is a leave-in conditioner?
Leave-in conditioner can be described as a type of hair treatment without rinsing . It is applied directly after washing the hair and, unlike a conventional conditioner or hair treatment, can remain in the hair after application and does not need to be rinsed out with water. This makes it a practical and time-saving alternative and can be perfectly integrated into a stressful everyday life as a hair care routine.
Leave-in products for curly and wavy hair provide an extra portion of care and often also offer good heat protection.
A leave-in conditioner without silicones is particularly recommended, as it gives the hair
- shine,
- volume
- and suppleness,
without making the hair surface impenetrable to nourishing nutrients. The "leave-on conditioner" moisturizes the hair and, depending on the product, can be used daily .
What leave-in conditioners are there?
Leave in conditioners come as different product types with different textures .
Depending on your hair type and care needs, you can use an optimal leave-in care product tailored to your hair.
1. Cream
A leave-in hair treatment with a creamy texture offers optimal care for dry and damaged hair , as the cream provides plenty of moisture.
For this reason, the leave-in cream also offers good heat protection for ever-thirsty curls. The bounce of the curls is retained and with a leave-in cream, shaggy hair and frizz are a thing of the past in no time.
2nd spray treatment
A leave-in spray treatment has a lighter formula than a leave-in cream and is particularly suitable for finer or quickly greasy hair.
It contains nourishing ingredients that do not weigh down the hair and can also give the hair more definition and volume.
The light texture of leave-in spray treatments gently wraps around the curls for a smooth and naturally shiny finish.
With a leave-in spray treatment, you can quickly revive your curls between washes . Simply distribute a small amount in damp hair and style as usual.
How to use a leave-in conditioner?
- Wash your hair as usual using the Curly Girl method, either with a co-wash product or a mild shampoo, and then rinse your hair thoroughly with clean water.
- Depending on the length of your hair and the product you are using, use 1-2 hazelnut-sized amounts of the leave-in conditioner and distribute it carefully throughout your hair. You can use the popular "Squish to Condish" method, for example, which will help you get lively, bouncy curls.
- The leave-in conditioner is not rinsed out afterwards, but remains in your hair. There it ensures shine and suppleness and supplies your curls with lasting moisture.
- Now style your curly hair as usual and you are ready to go!
How long does a leave-in conditioner need to work?
We have some really good news for you: the often annoying exposure time of hair conditioners and hair treatments is simply eliminated with a leave-in conditioner.
That's why a leave-in product is ideal if you're in a hurry in the bathroom but still want to give your curls an extra dose of care.
How often should you use leave-in conditioner?
Leave-in curl care should be part of every styling routine. They are the foundation of your styling, add definition to your curls and provide protection for your hair. For fine hair, lighter but nourishing formulations are ideal, such as Curl Bites Leave-In Conditioner.
Very nourishing and rich leave-in creams with a buttery consistency, such as the Bounce Curl Curl Cream or the Curlsmith Curl Cream, can be used very well by people with thick, dry and thirsty hair.
