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FAQ
Do you have any questions?
Our ultimate goal: to help you easily find your ideal curl routine.
Our support team of real curl experts is at your side.
Please send us an email to support@lockenbox.com and we will respond within 1-2 business days.
How long does shipping take?
Our products usually reach you within Germany within 1-3 working days after your order. For deliveries to countries outside Germany, the shipping time is usually 3-6 working days.
Please note that Saturdays, Sundays and public holidays are not working days.
In exceptional cases, such as during sales events or at Christmas time, there may be delays. Nevertheless, we always do our best to ensure that your order reaches you as quickly as possible.
Our packages are sent exclusively with DHL - whether within Germany or internationally.
Which countries do you ship to?
We deliver to all EU countries, the USA, Switzerland and Norway.
Can I have my order delivered to a Packstation?
Of course, that’s no problem for us.
Please note the correct information at packing stations.
1. Street field = write "Packstation"
2. House number field = three-digit number of your desired Packstation
3. Address supplement = your postal number
Then just add the postcode and the location of the Packstation – done!
What payment options are there?
Paypal
credit card
Klarna
Shop Pay
Apple Pay
Can I change my order or delivery address after placing an order?
Please write an email to support@lockenbox.com . We will try to adjust your order in time.
Please note: Depending on how far the fulfillment of your order is, it may be that we can no longer change your order because your package has already been processed. But we will do our best. 💪
CURLSMITH is one of the first curly hair care brands that was created specifically for the needs of natural curls and waves .
The curl products are developed in close cooperation with
- hair specialists,
- hair stylists
- and beauty experts and are based on the latest scientific findings.
CURLSMITH products are packed with clean and natural ingredients that will make your curls happy.
What does Curlsmith stand for?
CURLSMITH began its journey as a curly hair community on YouTube and Instagram to share tips and tricks for curly hair care and to help each other make the often strenuous process of caring for curls easier.
The CURLSMITH community has shown that natural curls are something special and also a source of pride and self-confidence .
However, finding your way through the jungle of hair care products is often confusing and can be hard work.
CURLSMITH founder Michal Berski, a proud curly-haired man himself, discovered that 60% of the population has naturally curly hair, so he launched his own clean hair care line in 2018.
CURLSMITH products with their coordinated care formulas for curls make curly hair care easy and perfect your individual care routine. CURLSMITH also makes no compromises when it comes to quality, effectiveness and safety.
CURLSMITH Today
Today, CURLSMITH is one of the leading curl businesses worldwide.
CURLSMITH products are always
- vegan,
- free from animal testing
- and 'Curly Girl Friendly'.
They contain all the ingredients that curls love (like delicious superfoods) and avoid ingredients that damage curly hair (like drying silicones, aggressive sulfates and allergy-causing parabens).
Have your own CURLSMITH experience – we are more than convinced!
What makes Curlsmith products special?
CURLSMITH products are food for your curls! They are packed with delicious superfoods and consist of further developments of the tried and tested curl recipes from the community.
Only natural ingredients are used to make your curls more beautiful and keep them healthy . All additives that can damage your hair are generally avoided. CURLSMITH is therefore free of
- silicones,
- sulfates,
- parabens,
- mineral oils,
- DEAs,
- drying alcohols,
- artificial colors
- and phthalates.
Buying CURLSMITH also means supporting a hair care line with high ethical standards.
All CURLSMITH hair products have Cruelty Free status , meaning they are not tested on animals and are certified by PETA. The entire product range is also vegan and free from ingredients of animal origin.
CURLSMITH also strives to keep the ecological footprint in the production and sale of its products as small as possible and to continue to reduce it in the future.
What types of products does Curlsmith offer?
CURLSMITH offers a wide range of products
- of shampoos,
- about Leave ins
- to various styling and care products.
This means that every curling eventuality is taken care of.
Whether you want to repair and protect your curls , your hair needs an extra dose of moisture or it's time to get the frizz and volume of your curls under control.
CURLSMITH also offers different kits with product combinations for a wide range of hair needs , such as shine or CURLSMITH detox kits .
Another highlight is the hair makeup. It is based on a curl styling gel with washable color pigments that coat the hair, color it without causing damage and provide a lively temporary color effect. In our shop you will find the Hair makeup by CURLSMITH Copper .
What hair type are Curlsmith products suitable for?
CURLSMITH products are suitable for all types of curls , all hair thicknesses and all hair porosities .
Even straight hair can benefit from the clean and natural ingredients.
CURLSMITH products are also highly recommended for people with sensitive or itchy scalps , as the ingredients are non-aggressive and help to soothe the scalp.
